Proper maintenance and care for your carpet preserves and protects it from everyday wear. To ensure the long-life of your floor, Shaw will help you establish a maintenance program and train your staff on proper care methods.
The starting point of a successful maintenance program is selecting a carpet product that meets your specific performance requirements.
Overall, it is important to understand that the performance requirements of the carpet must reflect the performance needs of the space. Your Shaw Contract sales representative will help guide you in selecting the best product for your environment.
Additionally, the warranty of the product should ensure that your investment is protected. The manufacturer should maintain accountability for the entire carpet system from the engineering of the backing and fiber to the actual carpet construction.
Because there is not one single factor that dictates carpet performance, consider these qualities when selecting carpet:
The carpet maintenance program should be considered part of the buying decision. If proper maintenance is neglected, the carpet appearance will suffer, shortening its useful life and increasing long-term costs. Preventative maintenance and developing a maintenance schedule are the two primary ingredients of performance planning.
Preventative Maintenance: Prevent soil from entering and spreading throughout the building to prolong the life of your carpet and reduce overall maintenance needs. Industry estimates show that removing one pound of soil can cost more than $800, however, the measures below control soil before it enters the space:
Developing a maintenance schedule: Carpet maintenance must be established as a scheduled program, rather than a random series of infrequent cleanings and reactions to soiling conditions. Tailor the design of the program to the amount of traffic and type of soiling, both of which vary by area.
|Traffic Level||Vacuum||Spot Removal||Hot Water Extraction|
||2+ times a week||As needed||1 time per year|
||1+ times per day||As needed||2 times per year|
||1+ times per day||As needed||4 times per year|
Severe General Entrances in...
||1+ times per day||As needed||12+ times per year|
Extra Heavy Traffic Areas and Soiling that Require Frequent Attention
|1+ times per day||As needed||12+ times per year|
With an appropriate maintenance program in place, the next step is to follow it.
An explanation of recommended cleaning methods, and guidelines for each, are listed
Vacuum: Vacuuming is the most important element in the maintenance of carpet and overall appearance of the facility. Vacuums are designed to remove dry soil, which accounts for 85 percent of soil tracked into a building. Frequent usage captures dirt at the surface before it settles and becomes more difficult to remove. A quality vacuum is vital to prolonging the life of your carpet. When searching for a vacuum, be sure it is certified by the Carpet and Rug Institute Vacuum Cleaning Indoor Air Quality Program.
Interim Cleaning: Interim cleaning may be conducted between extractions to reduce the total number of extractions and renew carpet appearance.
Low Moisture Encapsulation: Low moisture encapsulation systems efficiently improve
carpet appearance with limited down time for cleaning and drying. The cleaning agent
R2Xtra, or another encapsulating cleaner certified by the Carpet and Rug Institute
Seal of Approval Program, is applied and mechanically agitated into the carpet pile,
allowed to dry, then vacuumed to remove the encapsulated soil. In conjunction with
scheduled hot water extraction, the low moisture method helps maintain premium carpet
Other interim systems: Other methods, such as the bonnet method, provide merely a temporary appearance enhancement because they only absorb at the surface and provide no extraction of deep soil. A spinning bonnet also may damage the pile. Shaw does not recommend the bonnet method.
Hot Water Extraction: Hot water extraction cleans the oily materials that vacuums can't remove, which accounts for 15 percent of all soil. The frequency of hot water extraction should be defined by the maintenance schedule. If the carpet looks dull or dirty between cleanings the frequency should be increased. Proximity to areas with a high content of soil may require more frequent hot water extractions.
Here are steps to follow:
Unlike planned maintenance, spot and spill removal is the reaction to an unplanned incident and should always involve immediate action. In general, solids should be gently removed and liquids blotted with a white towel, working from the outer edge of the spill toward the center. Next, apply R2Xtra or another spot cleaner certified by the CRI Seal of Approval Program to the stained area. Agitate with a soft bristle brush (do not scrub) and allow solution to dwell on the carpet for a minimum of 10 minutes. When dry, remove by vacuuming. Wet stains, severe stains, or bodily fluids should be removed by a portable extractor. If this does not fully remove the stain, contact a professional cleaner or follow the recommendations in the chart below.
|Adhesive||Clean with solvent designed for grease removal. Follow with R2Xtra or another general purpose cleaner.|
Clean with R2Xtra or another general purpose cleaner.
|Betadine||Clean with solvent designed for grease removal. Follow with R2Xtra or another general purpose cleaner.|
|Blood||Clean with R2Xtra or another general purpose cleaner. If blood is dry, an ammonia solution may be used.|
|Butter||Clean with solvent designed for grease removal. Follow with R2Xtra or another general purpose cleaner.|
Freeze, then shatter and vacuum. Clean with a solvent designed for grease removal.
Follow with R2Xtra or another general purpose cleaner.
|Chocolate||Clean with ammonia solution. Follow with R2Xtra or another general purpose cleaner.|
|Coffee||Clean with a white vinegar solution or acidic spot cleaner. Follow with R2Xtra or another general purpose cleaner.|
|Cola||Clean with R2Xtra or another general purpose cleaner.|
|Deicer, Salt||Vacuum and blot. Then clean with R2Xtra or another general purpose cleaner.|
Blot and clean with R2Xtra or another general purpose cleaner.
|Food||Clean with R2Xtra or another general purpose cleaner.|
|Milk||Clean with R2Xtra or another general purpose cleaner.|
|Mustard||Clean with R2Xtra or another general purpose cleaner.|
Clean with polish remover. Then clean with R2Xtra or
another general purpose cleaner.
|Rust||Contact a professional.|
|Tea||Clean with a white vinegar solution or acidic spot cleaner. Follow with R2Xtra or another general purpose cleaner. Then clean R2Xtra or another general purpose cleaner.|
|Toner||Vacuum, then clean with R2Xtra or another general purpose cleaner.|
|Urine or Vomit||Clean with a white vinegar solution or acidic spot cleaner. Follow with R2Xtra or another general purpose cleaner. Then clean with R2Xtra or another general purpose cleaner.|
|Wax||Freeze, then shatter and vacuum. Clean with a solvent designed for grease removal. Follow with R2Xtra or another general purpose cleaner.|
|General Purpose Spotter||½ teaspoon of clear dishwashing detergent per one quart of water.|
|Vinegar Solution||One part vinegar to one part water.|
|Ammonia Solution||One tablespoon ammonia to one cup of water.|
|Solvent for grease||NEVER APPLY DIRECTLY TO CARPET. Apply solvent cleaner to towel and then remove the spot from the carpet.|
“Extraordinary is largely inspired by process and pushing current technologies to new heights. Using Tapistron machinery, stray ends of yarn are typically left on the carpet face after tufting.”–John Crews, Sr. Designer, Workplace
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